Welcome to Lapsi. By using our website at www.lapsi.co.uk (“our website”) you agree to be bound by the following terms and conditions, which together with our privacy & cookies policy govern Lapsi’s relationship with you in relation to this website. If you disagree with any aspect of these please do not use our website. We may update these terms from time to time, so we ask you to agree to them at the checkout page. Your use of this website and any dispute out of such use of the website is subject to the laws of England. Your statutory rights are not affected. All contracts are concluded in English. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. The term ‘Lapsi Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 08174050 registered in England and Wales. The term ‘client’ or ‘you’ refers to you as the user of our website.
1. Acceptance of Orders
All orders submitted on our web site are acknowledged by email immediately after their submission and are subject to our express acceptance in a second email which advises of cleared payment and delivery details. We reserve the right to cancel any order up to the point of delivery. All orders are fulfilled subject to these terms and conditions of sale unless otherwise varied by an agreement in writing. It may not be possible for us to accept orders for certain items for delivery to certain countries.
Goods are invoiced at the prices ruling at the time of acceptance of an order. Prices shown include VAT which is payable on all goods or services delivered within the EU. Every effort is made to update and keep the current prices shown on our web site. However, the Company reserves the right to modify prices in respect of orders which have not been accepted. Where a product is pictured “in situ” on the web site the price quoted includes only the main product described and not any accessories or accompanying items are shown except where otherwise stated.
3. Delivery Information
In this policy, we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone or email. We will usually be able to deliver to the following countries and territories: United Kingdom, Austria, Belgium, Canada, Channel Islands, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Isle of Wight, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. If you live somewhere, we do not currently deliver we would be very happy to arrange a special delivery if we can, so please contact us: email@example.com. We aim to dispatch your parcel within 24 hours of your order if the product is in stock. Larger items may take a little longer, we aim to dispatch within 48 hours. In a case we arrange a direct shipment from our supplier called drop shipping, we notify you in advance about the delivery time, it depends on a country. Please note that all delivery services are subject to stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Lapsi will not be held responsible or provide any compensation for any loss caused due to late delivery. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. Delivery tracking is available in respect of most orders for our products. Delivery charges for drop shipping calculated separately. We provide free UK delivery on orders over a certain amount which can vary from time to time. We indicate the amount eligible for free delivery on our website. By default, we will offer the lowest possible shipping rate to UK mainland (Excluding Northern Ireland and Scottish Highlands). Where additional services such as Next Working Day or Saturday delivery, shipment and delivery to remote or island locations, shipment and delivery outside UK mainland, or special delivery services are requested by the Customer, additional charges to cover the full costs of these services plus administrative costs will apply. These options are displayed at the time of checkout or via a ‘Shipping Calculator’ where applicable. The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery (or where this is not possible, for orders totalling less than £250 only, notes “Unable to inspect on delivery” on the delivery note or terminal) and notifies the Company via email within two days of receipt of the goods. The Customer shall be bound to accept the goods when they are tendered for delivery by the Company and delivery shall be deemed to take place when the goods are tendered for delivery to the Customer at the nominated address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer. If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver the products in your order. Our default delivery services apply to UK mainland addresses only. It excludes islands and remote locations. Responsibility for the goods passes to the customer after they are unloaded from the delivery vehicle notwithstanding any assistance provided in delivering goods into the Customer’s house. Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we cannot be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout. In the unlikely event of your order not arriving at its destination despite correct delivery information being provided at checkout, within 10 days for UK deliveries and 30 days for overseas deliveries and drop shipping, please contact us in writing at firstname.lastname@example.org. Please note there is a 14-day cooling down period (from date of postage) before we will act on lost or missing parcel sent by standard Royal Mail delivery.
Images shown on our website are for illustrative purposes only. While every effort is made to ensure the accuracy of colour reproduction, colour may vary according to the settings of the Buyer’s monitor, software or printer.
5. Payment terms
All payments must be made before delivery. We accept payments via PayPal or bank transfer. The Bank Details:
Barclays Bank Plc
Sort Code: 20-37-13
Account Number: 83723054
We are planning to add other payment options on the web site.
6. Property and title
No property or title to goods shall pass to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company’s bank account without recourse or the Company has received the full amount in cash (and, in each case, any applicable cancellation period has passed) and the Customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the Customer’s custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or at the time of attempted delivery or, if the Customer wrongfully fails to receive the delivery as arranged, at the time when the Company has tendered delivery of the goods.
7. Force Majeure
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.
8. Returns & Cancellations
Everything we sell online is covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations from 13 June 2014. If you wish to return an item that is not damaged or faulty, just notify us within 14 days from the moment you place your order and ends 14 days from the day you receive your goods, and we will arrange the collection. Purchases will only be accepted as a return if they are unused with all labels intact, in all original packaging, with all instructions. The customer is responsible for the cost of returning the item(s) to the company. Please contact us to calculate the cost of collection: email@example.com Upon receipt of the item(s), they will be inspected. If the item(s) are deemed unused, in their original packaging, and in a saleable condition, you will receive a refund within 14 working days minus the cost of collection. Lapsi Ltd will refuse the right to issue a refund and will return the goods to the customer if they are deemed unfit for resale. By informing us that you would like your items to be collected you agree to these terms and conditions.
The Company offers a one-year warranty for defects in manufacturing and or materials. The warranty period shall commence when the item is received by the Customer. The warranty shall not cover accidents, misuse, neglect or when instructions for the product have not been followed. It also does not cover fair wear and tear. All goods should be maintained in line with the manufacturer instructions. The warranty is only valid for the original owner. Occasionally a product may develop a fault whilst it is under the warranty period. Initially, the fault needs to be reported in writing to the Company’s aftersales team at firstname.lastname@example.org. It is helpful for the fault to be recorded digitally on a camera. Sending pictures by email will enable the Company to assess the matter thoroughly and to assist the Customer in processing and resolving the matter as quickly as possible. This also ensures that the fault and correspondence be documented if required for future reference. Normally when a fault develops while the item is under the warranty period, the Company will send a replacement part or offer an exchange to the Customer. No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or through use not in accordance with the manufacturer’s instructions by the Customer or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.
10. The Company’s liability
a) The Company’s liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
b) Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions other than under normal conditions for those type of goods.
c) Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
d) These terms do not affect the customers’ statutory rights.
11. Contract Law
Lapsi Ltd (“the Company”) is a UK registered company (No. 8174050) with its registered office at William Taylor House, 8 Eldon Place, Bradford, West Yorkshire, United Kingdom, BD1 3AZ (VAT registration GB 144 1209 48).
Customers accept that by dealing with Lapsi Ltd they agree to these Terms and Conditions and that any contract formed with Lapsi Ltd will be a contract under and subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.
a) If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
b) A waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
c) All headings are for convenience only and do not form part of these Terms and Conditions.
d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately if delivered by hand and forty-eight hours after posting if posted as aforesaid.
e) The Company may at its discretion record telephone transactions with its customers. This is for staff training purposes only.