For any questions or queries you may have, please email us at email@example.com
We hope to see you soon.
Regards Lapsi UK.
Our website address is: https://lapsi.co.uk.
A. The Company – Lapsi UK Ltd
B. The Buyer – The person or company buying the goods
C. The Goods – The goods or products to be supplied to the buyer from the company under the contract between them
2. English Law
Every contract to which these conditions apply shall be construed in accordance with and governed in all respects by the laws of England and the Company and the Buyer submit irrevocably to the jurisdiction of the English Courts.
3. New Account Terms
A.New accounts that have a retail premises or retail premises and supporting website are required to spend £250 (ex VAT) on their first order, within 30 days of opening an account with Lapsi. All credit terms will meet a strict 30 days payment from invoice date, with an option of a 2% early settlement discount if the invoice is paid within 10 days of the invoice date. Any abuse of the credit terms may lead to account closure and/or legal proceedings.
B.New Prom-Forma accounts that have retail premises, or retail premises and supporting website are required to spend £250(ex VAT) on their first order, within 30 days of opening an account with Lapsi, and all invoices must be paid in full before dispatch of any goods, unless otherwise agreed with Lapsi UK.
C.We do not supply businesses run solely on marketplaces, such as Amazon and Ebay
The contract is entered into when we accept your order confirmation and is subject to the company’s terms and conditions. Any queries the company has with the buyer will be notified within 24hrs of order placement.
The contract shall not be assigned by the buyer without prior written consent of the company.
6. Delivery Date
Notwithstanding any specific date mentioned for delivery of the goods, time shall not be deemed to be of the essence of the contract in relation thereto.
7. Availability of Goods
Any quotation given by the Company shall not constitute an offer for sale or a representation that those goods are available for sale. Any goods not sent on 1st delivery will either remain on back order with money held on account or cancelled with a refund, depending on how long the balance of goods is expected in to us.
All samples need to be approved by Lapsi before the following criteria applies:
A.An order number will be required for all samples if you have a credit account, but will not be charged for if further orders are received of that item within a rolling 90 days period – to a maximum of £2000 worth of goods. If the samples need to be returned, they and their packaging must be returned in original condition – Failure to meet this will result in an invoice being issued.
B.Payment will need to be received upfront before any goods are dispatched. Samples returned within 90 days in original condition (Including packaging) will receive a credit in lie with the amount paid originally.
C.If the orders are received for the sampled item/items with a 30 day period you will receive either a credit (Pro-Forma) for the original sample, or the outstanding order (Credit Amount) will be cancelled, meaning you would have received the sample for free.
9. Price and Payment
A. All price quotations are calculated from costs applicable at the date of any such quotations. If there is any increase in such costs or typographical pricing error between the date of quotation and dispatch of an order, the company will not send the order until the buyer has confirmed acceptance of the new or correct price or has cancelled the order.
B. The company will invoice all orders in £ Great British Pounds Sterling.
C. The company reserves the right to change its prices without prior notification.
D. VAT is added to products (and carriage where applicable) at check out.
E. Our terms of sale require pro-forma payment and can be made at check out by credit card, pay pal or by bank transfer unless otherwise agreed in writing, or credit if agreed prior to opening an account.
F. The buyer shall not be entitled to withhold payment of any amount payable under the contract to the Company because of any disputed claims of the buyer in respect of faulty goods or any other alleged breach of the contract, nor shall the buyer be entitled to set-off against any amount payable under the contract to the Company any monies which are not then presently payable by the Company or for which the Company disputes liability.
G. The company will exercise its statutory right to claim compensation for debt recovery costs under the late payment legislation if payment is not made according to agreed terms measured from the due date of payment. This does not affect any other rights or remedies the company may have.
H. Discount codes cannot be used in conjunction with products on special offer or on sale. Special offers and sales are only applicable while stocks last. If we oversell special offer, sale or discount code stock we will offer you the product at full price or offer an immediate refund.
I. Refunds will be made via original method of payment. When original payment has been made through bank transfer a refund will be made via card details. Please allow 28 days for this to show on your statement.
10. Shortages and Returns
Any shortages in delivery must be notified in writing within three days of receipt of goods with full details and photographic evidence. Notification of non-delivery must be made within three days of dispatch (date of dispatch quoted on invoice/dispatch email) or incorrect items received. Customers are required to check stock on arrival for any faults or defects and notification of any faults or defects need to be confirmed in writing within three days of receipt of goods. Any damage to goods in transit must either be signed damaged and the Company to be advised in writing within 48 hours of goods signed for o ensure we can notify the transportation company within their time frame. Alternatively, the customer can refuse the delivery due to consignment showing signs of damage. Where possible photographic evidence should be taken and sent to the Company for further investigation.
Customers who wish to cancel their order must contact the Company in writing. Any orders cancelled after order dispatch will be charged at 15% of the total value of the order and carriage. No cancellations will be accepted unless authorized by the company in writing. Customers who return deliveries without prior consent from the company will also be charged a 15% re-stocking fee. We do not accept returns unless goods have a fault. No returns will be accepted without authorization from the Company.
12. Risk and Property
A. The risk of damage or loss of the goods shall pass to the buyer at the time of delivery, or if the buyer wrongfully fails to take the delivery of the goods or fails to provide adequate means of access for the delivery of the goods at the time when the company has tendered delivery of the goods or attempted to deliver the same.
B. Notwithstanding delivery and the passing of risk in the goods, or any other provision in these conditions, the property in the goods shall not pass to the buyer until the Company has received in cash or cleared funds payment in full of the price of the goods and all other sums due from the buyer to the company.
C. Until such time as the property in the goods passes the buyer, the buyer shall keep the goods separate from those of the buyer and third parties and properly stored, protected and insured and identified as the Company’s property.
D. Until such time as the property in the goods passes to the buyer the Company shall be entitled at any time to require the buyer to deliver up the goods to the Company and, if the buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the goods are stored and repossess the goods.
E. The buyer shall not be entitled to pledge or any way charge by way of security, for any indebtedness of any of the goods which remain the property of the Company, but if the buyer does so all monies owing by the buyer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
13. Delivery Failure
The company shall not be held liable to the buyer for any loss resulting from failure to deliver the goods, or for any delay in delivering the goods, where such failure is wholly or mainly due to any cause outside the Company’s reasonable control, including but not limited to shortages of material, strikes and lockouts, riots and civil commotion, severe weather conditions or acts of God.
14. Termination/Cancelation of Order in Part of in Full
The Company shall be entitled, without prejudice to any claim or right the Company might otherwise have, to cancel the contract in whole or in part or to suspend deliveries thereunder if:
A. The buyer is in breach of any of the contract or becomes insolvent.
B. Being a body corporate has a receiver or administrator appointed
C. Passes a resolution for winding up.
D. A court makes an order that effect.
E. Being individual or partnership makes any composition or arrangement with his or their creditors.
F. Has a receiving order made against him or them.
15. Stock Levels
We reserve the right to refuse all or part of any order at the company’s discretion, subject to availability of products and price ruling at time of dispatch. If products listed on the site are over sold at the time of ordering due to high volume of sales, we will dispatch goods on a first order basis and refund customers accordingly if their order could not be fulfilled at time of dispatch, or advise if/when replacement stock will take longer than approximately 7 working days to arrive. If goods have been discontinued, we will inform the customer accordingly and issue a refund.
We advise customers we cannot guarantee full stock inventory at all times, but we do aim to keep our stock levels accurate. We recommend customers only advertise for sale products they have in stock themselves so they do not disappoint their customer if at time of ordering we have oversold or the manufacturer has discontinued the product. We also advise customers to ensure they regularly update their stock data base to be in line with products we are advertising for sale so they are not selling products which are no longer available.
16. Defects and Warranties
A. If the Company is not notified in writing of any defect within 5 days of delivery, the buyer shall be deemed to have examined and accepted the goods in good condition and free from any defects and supplied in accordance with all the specifications of the order.
B. The Company’s liability for consequential loss shall not exceed the invoice value of the defective goods.
C. Subject as expressly provided in these conditions, and except where the goods are sold to a person dealing as a consumer, (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest permitted by law.
D. In the rare event of you encountering a fault with any item purchased from us, please email a description of the fault along with images to general enquires. Please always ensure you contact us prior to returning the item so we can advise what the policy is relating to that particular item. Manufacturer’s faulty returns policies vary, so we would need to advise you accordingly in the event of a fault. This is the most direct, quickest and most convenient way for the consumer to get a speedy resolution in most cases.
E. Please check individual products and brands for their warranties. Warranties start from delivery date. Some supplier’s guarantees may apply in the UK only so any goods exported are at the buyer’s risk and must come back to the UK first before we can deal with any issue and we cannot reimburse carriage in such instances. Please also note that for electronic goods the manufacturers plug may not be suitable for the exported country which we cannot be responsible for, and use of a plug convertor can damage some products so is not advised. Please ask our sales department for more details if required.
F. When an item has been authorised by us for collection by a courier, it must be packaged in a sealed box ready for collection, labels will be provided by the courier. Also note that any collection that fails, due to the recipient not being home or the product being packaged insufficiently, will result in the customer incurring recollection charges of £10.00 per box. G. All goods are examined by the manufactures prior to despatch to ensure that they are in perfect condition. However, transit damage can occur, and if your delivery shows obvious signs of damage, please refuse to accept delivery and notify the company immediately. If damage is only evident upon opening the packaging, please notify the company within 48 hours of signed receipt. Photo evidence will be required to support any damaged caused. We will consider each case individually.
We do not charge carriage on any orders over £2000(EX VAT) which are delivered to a mainland UK only address. In some cases, where multiple items are to be despatched these will be palletised to ensure safe delivery. The courier is under no obligation to assist unpacking any items upon delivery to the destination delivery address.
All orders received will be delivered as per order request, and will be subject to additional carriage charges (except if an order is over £2000) to mainland UK. Charges are applicable to any order to Channel Islands, Northern & Republic of Ireland. Delivery charges will vary due to total weight volume and delivery address. Tracking details shall be sent as soon as received from our courier. Delivery days are Monday – Friday between 9am-6pm. Any delivery requests outside normal working hours will be subject to additional charges. There are no deliveries on Sundays, and no collections on Saturday and Sunday. Direct deliveries from our suppliers to your premises will be charged at the appropriate weight and destination as per your order. All orders must be signed for and a copy to be kept safe for your records.
18. Delivery, Refusal of Delivery and Non Delivery
Goods should arrive within 48hrs of the company’s e-mail notification of goods leaving the company’s warehouse unless otherwise notified by the company. If the buyer refuses to accept delivery or is not at the delivery address to accept delivery of the goods, the return carriage and/or storage of the goods will be at the expense and risk of the buyer without prejudice to any other rights of the Company under these conditions or otherwise. The customer will be required to pay for any re-delivery charges or if agreed with the company a 15% re-stocking fee. Please refer to our delivery, posts and timetable charges.
19. Drop Ship Terms
We do not ship to BFPO addresses. When providing a drop ship customer address, please ensure that the address supplied is full and correct, and a contact number is provided for the courier if required. If goods are returned to us because the courier company could not make a delivery due to the address not being full and accurate, or because no-one is at home to sign for the goods, we will re-charge you shipping to attempt another delivery.
The latest manufacturer’s logos, product images and descriptions must be used to represent their products and display the manufacturers SRP. As a minimum the website must show if a product is not physically in stock and where applicable indicate stock availability dates. Your website should not sit alongside or within a third party’s website without specific prior written approval from us.
21. Product Representation
We have made every effort to display the products as accurately as possible; however, customers should be aware that the pictures are a representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend upon your monitor we cannot guarantee the colour will be accurate. We also aim to describe the product as accurately as possible, and should a product be misrepresented or the products should change we will endeavour to change the description as soon as possible. We do recommend the customers rely on the manufacturer’s guideline or websites for descriptions. Although we allow retailers the function to copy the images from our website, we advise accordingly that any re-use would require permission from the manufacturer directly. Customers should be aware that the sizes of products are an approximate guideline and subject to slight differences by the manufacturer, however this should not affect the usage of the item.
22. Who We Can/Cannot Supply
A. The Company only supplies retailers (B2B) who have their own shop premises and/or accompanying online store supplying end consumers (B2C).
B. We reserve the right to refuse sale to customers who cannot provide proof of a physical shop or a link to their own website.
C. We do not supply to market traders, party planners, car boot sellers, discounters, or business solely run on market websites such as Amazon and Ebay.
D. We do not supply online only stores with websites sitting alongside or within a third party’s website.
E. We also reserve the right to cease supply to any buyer who trades in a way which we feel may affect the reputation or distribution rights of the brands we stock. In particular, those brands we exclusively distribute to the independents and where we are responsible for ensuring equal trading terms set by the manufacturers for major retailers. This would include excessive price cutting, selling below the minimum online price set by our manufacturers or incorrect product representation of the product.
F. We reserve the right to cease or suspend trading with anyone who is in breach of our terms and conditions.
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